JERSEY.SKIN
Complaints Procedure
Raise it with us first
If you are unhappy with any part of your care, please tell us. Most concerns are resolved quickly once we know about them. Email info@jersey.skin with your name, the date of your appointment and what happened.
How we respond
We will acknowledge your complaint within five working days and aim to give a full written response within twenty working days. If an investigation takes longer, we will keep you updated.
Clinical concerns after treatment
If you have a clinical concern following a treatment — unusual pain, blanching, vision changes or signs of infection — contact us immediately rather than waiting. Urgent clinical issues are prioritised over the standard complaints timeline.
If you remain unhappy
If our response does not resolve matters, you may escalate to the relevant professional regulator for the clinician involved. We will provide the details on request and cooperate fully with any review.